Flat & Smoothing Iron

• 1-inch plate width.
• 360 degree rotating 10 ft cord with velcro cord wrap.

Free shipping on orders $99+

Please expect a processing time of 2-3 business days for orders placed with standard shipping.

You have 30 days from the day you receive your item to initiate a return.

Visit our returns portal and have the following ready:

• Your phone number or email associated with the order
• Your order number (ERGO-#####)

Return Process:

• Once your return is initiated, it must be approved.
• Returns are typically approved within 1 business day.
• Once approved, you will receive a return label via email to ship your item back.

Refund & Store Credit:

• Upon receiving your returned item(s), please allow 2 business days for processing.
• Store credit is issued via email.
• Refunds to the original payment method will have a $7.99 return shipping fee deducted.

Additional Details:

• We do not offer exchanges. If you’d like a different item, select store credit.
• Original shipping charges and shipping protection are non-refundable.

For any questions, email us at info@ergostylingtools.com or call 661-702-1098 ext 1003.

Each ERGO Iron is covered by a one (1) year unconditional warranty, including accidental drops.

Precautionary Advice:

• Always test your iron on a towel before first use.
• The warranty does not apply in countries with voltages other than 110V-120V (60Hz).

Warranty Void If:

• Purchased outside of North America.
• Purchased from an unauthorized seller (e.g., unauthorized salons, third-party resellers, or unauthorized online retailers).
• Purchased outside the one (1) year warranty period.

Warranty Exclusions:

• Warranty does not cover irons with burnt cords, visible non-accidental damage, or those serviced by unauthorized technicians.
• ERGO is not liable for consequential damages related to improper use.
• ERGO’s liability is limited to the purchase price of the iron.

To Obtain Warranty Service:

1. Email info@ergostylingtools.com with your warranty request.
2. Provide images of your iron(s), showing the issue experienced, the iron serial number located below the temperature dial, and a brief description of your experience.
3. Provide proof of purchase (sales receipt or order number).

Warranty Fee & Payment Process:

• There is a $20 warranty fee per iron replacement.
• Once your warranty claim is reviewed and approved, an invoice for the fee will be sent to your email.
• Payment can be made via a secure link included in the invoice.
• Upon completion of the claim and payment, your replacement brush will be issued.
• You will receive a new order confirmation number and tracking information upon fulfillment.

All iron warranty replacements will be covered by a new one (1) year warranty from the date of issued replacement.